Agent 01 · Recover value and protect spend
Entitlement
Calculates and substantiates the contractual benefits due to the business or owed to counterparties: rebates, commissions, discounts, credits and third-party inventory arrangements.
Read-only connections · Zero-day scan · 100% coverage · Your team keeps the final say
01When it runs
What starts the work
Eve dispatches Entitlement when one of these events arrives, checks readiness first, and records why the work was allocated.
- A contract or rate-card change; qualifying purchases, sales, deliveries, collections, returns or inventory movements; an entitlement settlement deadline.
- A new tier attainment, a missing credit, an unclaimed benefit or a variance between expected and recorded entitlement.
02What it checks
The procedures Entitlement performs
Every procedure has a stable identifier in the approved SOP, an expected result and required evidence. Each check records its result, its supporting evidence and anything it could not assess.
- 01
Extracts entitlement terms and identifies volume, value, time, performance, payment and inventory-related qualification conditions.
- 02
Reconstructs the eligible transaction base, excluding cancellations, returns and non-qualifying items and respecting the contract's gross or net basis.
- 03
Calculates tiered, retrospective, progressive and capped rebates, contractual discounts, commissions, service credits and other agreed benefits.
- 04
Covers third-party inventory arrangements: storage and handling fees, consignment margins, sell-through rebates, returns and loss-related claims.
- 05
Validates the earning event for commissions and distinguishes an earned amount from a conditional future benefit or an amount owed to someone else.
- 06
Compares the calculated entitlement with accrued, invoiced, claimed, credited, settled and outstanding amounts, and identifies missed or duplicated claims.
- 07
Checks expiry, submission requirements, documentary support and counterparty disputes, and obtains missing confirmations through approved channels.
- 08
Prepares a claim or settlement recommendation with the exact contract terms and computation, and sends recognition questions to Journal.
- 09
Recalculates after credits, returns or amendments and verifies settlement without using the same eligible base twice.
Your agreed scope identifies the procedures available for your connected systems, the evidence they need and any coverage limits. Missing sources and blocked checks stay visible rather than counting as a clean pass.
03Who it works with
One lead per finding. Named support.
Spend Guard identifies missed benefits, Inventory validates ownership and quantities, and Revenue Assurance validates customer billing context.
Matcher verifies supporting transactions, Deduction distinguishes valid offsets from unsupported short payments, and Journal prepares approved accruals or corrections.
Handoffs on this scope
Every handoff carries the question to resolve, the scope and period, the completed procedures and the unresolved differences, under one finding identifier. The receiving agent accepts or declines with a reason.
04What it files
Workbooks you can download. Reports you can read.
Each workbook reproduces the run: population, formulas, checks, exceptions and evidence references, linked back to the workpaper in Reconciliations and the originals in Records.
- Contract term and eligibility register
- Qualifying transaction base
- Tier, commission and rebate calculations
- Expected, booked, claimed and settled bridge
- Expiry and disputed entitlement aging
- Entitlement completeness report
- Commissions reconciliation
- Third-party inventory benefit report
- Claim recovery pipeline
05What it raises, what stays with you
Findings for the agent. Decisions for your team.
An unclaimed or under-calculated benefit, an overpaid commission, an omitted payable entitlement, an expiring claim or a settlement discrepancy.
Conditional opportunities stay separate from earned and realised amounts.
Claim submission, external confirmations, negotiated settlements and recognition decisions go to your Inbox. Journal executes approved accounting, and claims use your approved communication channels.
Eligibility tolerances, tier boundary checks, claim size, expiry notice, confirmation cadence and dispute escalation. Contract terms remain authoritative.
Counterparty acceptance, credit application or cash settlement is validated and the residual balance reconciled. A submitted claim remains pending recovery; it counts as recovered only when cash is received or a credit is applied.
06What good looks like
What a completed result looks like
The observable outcomes Entitlement has to produce before the duty counts as complete on your books.
- A return reduces the qualifying base and any related entitlement according to the contract.
- A commission payable is never displayed as a receivable recovery opportunity.
- An inventory rebate claim links the ownership terms, the qualifying units and the settlement proof.
Where Entitlement works
Value recovery
Rebuilds the eligible base from your contracts, recomputes every tiered or retrospective benefit that is due, and compares it with what was claimed, credited and settled.
Accounts payable
Recomputes the volume rebates and early-payment discounts your vendor terms make available, and prepares the claim with its support.
Inventory management
Handles third-party inventory terms: consignment margins, storage fees and sell-through rebates.
See Entitlement on your own books
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